Refund policy

We value integrity, transparency, and excellence in everything we do. Please review our refund and return policy carefully before making a purchase.

Due to the nature of our products and our commitment to quality control, all sales are final unless otherwise stated below.

We do not accept returns or exchanges for: 

• Change of mind

• Incorrect size selection

• Buyer’s remorse

• Normal wear and tear

Please review product descriptions and sizing charts carefully before placing your order.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, we will make it right.

To be eligible:

• You must contact us within 14 days of delivery

• Include your order number

• Provide clear photos of the issue (item and packaging)

Once reviewed, we will offer one of the following at our discretion:

• A replacement item

• Store credit

• A refund to the original payment method

Approved refunds will be processed within 7–10 business days after approval.

Shipping Issues

We are not responsible for:

• Delays caused by carriers

• Lost or stolen packages once marked as delivered

• Incorrect addresses entered at checkout

Please ensure all shipping information is accurate before completing your purchase.

Exchanges

At this time, we do not offer exchanges. If an approved issue qualifies, a replacement or store credit may be issued instead.

Sale Items

All sale, clearance, or promotional items are final sale and not eligible for refunds or replacements.

Faith & Fairness Statement

As a faith-based brand, we strive to operate with honesty and fairness. We ask our customers to extend the same grace and understanding as we work to resolve any valid concerns.

Contact Us

For all refund or order-related inquiries, please contact us at

Email: Kingthebrand.co@gmail.com